training session

Training and Instructional Design

“The only thing worse than training your employees and losing them, is not training your employees and keeping them.” – Zig Ziglar

SIMON and SIMON is a proven training resource in the public transportation industry. We also assist private companies and institutions with developing customized training programs, curriculum and instructional design, workshop facilitation and instructional media. Our clients quick learn we are a “one-stop-shop” for all of their training needs.

Our expertise in full life cycle training, from needs assessments to final delivery, has assisted thousands of participants understand inclusion, the ADA, customer service and more.

The SIMON and SIMON ADA Ambassador Training Program© is a customizable training which allows transit executives and managers to create training specific to their needs. Subjects include:

  • Americans with Disabilities Act (ADA) Employment Issues
  • Americans with Disabilities Act (ADA) Sensitivity
  • Call Center Customer Service and ADA Sensitivity
  • Customer Service
  • The ADA Paratransit Eligibility Appeal Process
  • Understanding ADA Paratransit Eligibility

Special add-ons include Train-the Trainer workshops and Conducting ADA Paratransit Eligibility Interviews and Functional Assessments.

SIMON and SIMON Workplace Solutions© includes general workplace topics and soft skills training, such as:

  • Conflict Resolution
  • Effective Business Writing
  • Listening and Communication
  • Managing a Multicultural Environment
  • Stress Management
  • Supervisory Skills
  • Workplace Etiquette
  • Working Across Generations

Participants will receive a certificate of completion at the end of each course.

We understand that traditional training does not always work. SIMON and SIMON facilitators will create a highly interactive training experience that addresses the principles of adult learning. Case studies, role-plays, and video vignettes are just a few of our training solutions.

We design training that inspires employees to learn and transform.

For more information or to request a full listing of courses, please complete the contact form below.

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We would like to tell you more. If you are interested in learning more about our solutions, please contact us through the form or by calling (410) 796-1633.

Contact Information

  • (410) 796-1633
  • Mailing Address:

    6030 Marshalee Dr., Suite 116

    Elkridge, MD 21075

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